Is the service in Hebrew and what is the price?
חברת נטספארק שאנו בהדרי פון משווקים היא חברה ישראלית, הכל בעברית ולגבי תשלום יש חיוב שנתיים על סלולרי העלות 219 ש״ח, ולגבי מחשב זה עלות חודשית בעלות של 35 ש"ח לחודש.
יש לציין שהשירות והתמיכה לאפליקציה מתבצעת ע"י חברת נטספאק במייל : support@netsparkmobile.com אבל יש אפשרות בתשלום שנתי דרכי לקבל שירות לקוחות דרך וואטסאפ בשיחה מול נציג באופן ישיר בשעות הפעילות, לחברת עצמה השירות והתמיכה במייל בלבד
If we are interested in receiving personal service from you as a marketer and not via email
There is an option to receive personal service from me, the cost starts at 50 NIS per year for only 30 operations or at 120 NIS for customer service with no limit on requests subject to the hours of operation of the business.
Sunday to Thursday between 09:00 and 18:00 on WhatsApp or call 02-566-6668
Beyond the operating hours, the system leads to a message leaving system and this means that the action will be performed the next day. Another and last thing , the response time of an action that is sent is up to 6 working hours. Sometimes if we are in front of the system, it is possible to make the change at the same time
Do you have a visa and mail only route?
Yes, these days we have launched a route for Wiz and Mail only, which means that everything is blocked on the device, you cannot download game apps and nothing beyond Wiz and Mail, and this costs an annual cost of NIS 100, and for this purpose, you must contact us by phone at the service center 02-566-6668
How do you reach Netspack support?
Netspark provides service by email only, they do not have a telephone or WhatsApp support service
The company's email address is: support@netsparkmobile.com
How many filter levels are there?
The system has 5 levels, 4 are fixed and appear here above the questions and the 5th is customized for those who need to block or open specific applications
What happens after a year, does the payment automatically renew?
נכון, לאחר שנה בתאריך המדויק שהצטרפתם המערכת מחייבת אתכם מחדש ב 219 ש"ח לנייד אבל השירות אישי שלנו כמשווקים לא מחויב אוטומטי שזה אומר שתקבלו הודעת SMS לצור איתנו קשר לצור החיוב לשירות לקוחות פרטני
If I paid for a year and I want to stop, do you receive a proportional refund?
Negative, therefore the payment is for one year at a discounted price if you choose to end the contract just to update that next year you will not be charged again but the charge that was charged cannot be received as a financial hold